The Nigeria Civil Aviation Authority (NCAA) has directed airlines to provide honest, transparent updates on flight delays, particularly those stemming from operational glitches like fuelling problems.
In a statement on Tuesday, Director of Public Affairs and Consumer Protection Michael Achimugu warned operators against misleading passengers with false assurances or excuses—such as claiming “bird strikes” for fuel shortages or promising 30-minute departures without certainty.
He stressed that travelers, including officials, students, and businesspeople, deserve accurate details to arrange alternatives and avoid prolonged waits that end in cancellations or unsafe late-night flights.
NCAA chief Chris Najomo has further ordered stricter oversight by consumer protection teams, urging airlines to minimize disruptions through candor and, where needed, offer hotel stays for stranded passengers overnight per regulations.
Achimugu noted that delays aren’t always airlines’ fault, but operators must empower choices to prevent missing critical events.
